Tips on Managing Package Porch Deliveries Over Christmas and New Year’s Holidays

With about 500 packages a day coming into the Package Porch this Christmas season, it’s a slight understatement to say that they are busy. The staff is working long hours to collect, sort, scan and hand off more than triple their usual output. Help save them a headache – and save yourself some time – by following these tips:

Check your address

When you order a parcel, please be sure to put both your box number from the postal facility and your physical address (a.k.a. your 911 address) as your delivery address. This will help UPS, Fed Ex, and other couriers navigate our unusual community. Residents should also be sure to make sure they list their zip code with the additional four digits from their box number.

Here is an example of how a delivery address should look:

Mary Donoho

1201 Wilderness Pkwy

11000 Big Canoe
Jasper, GA 30143-5100

Please note that only USPS delivers to the Package Porch. UPS and Fed Ex will deliver to your home.

Note the size of the parcel

If you’re expecting a small parcel, it will likely go to your box at the Postal Facility rather than the Package Porch. When this happens, you will not receive an email that your package has arrived. Be sure to check your mailbox routinely in case it is delivered there.

Check the schedule

Package Porch’s schedule is as follows:

11 a.m.  – 6 p.m. on Monday through Friday

11 a.m. – 5 p.m. on Saturday

The Package Porch will also be closed on Dec. 26 and Jan. 2, which are the federal holidays in of Christmas and New Year’s Day.

Watch for emails

If you are not signed up for the Parcel Tracker, stop by the Package Porch or call the Package Porch at 706-268-2067 to register.

Once a delivery has been received at the Package Porch, you will receive an email from the Parcel Tracker, letting you know your parcels have arrived. Be aware that you will receive this message for every parcel you receive – i.e., 6 parcels means you will receive 6 messages. Also be aware that the system will refer to “parcels” even if you’ve received a single package.

If you’ve received an alert about your package’s arrival, share the QR code from your email with a Package Porch staff member for a faster pick-up.

This gentleman uses his Parcel Tracker QR code for faster pick-up.

Be patient

While you may receive an email about your package arriving on Sunday, please wait until the Porch’s official hours starting Monday before going to retrieve your package. Again, this is the busiest time of the year and the staff is making every effort to ensure that you receive your package.

Know who to call

If you have an issue with or question regarding delivery, there are multiple resources you can call.

Amazon Customer Service: 1-800-225-5345
DHL: 1-800-225-5345
FedEx: 1-800-463-3339
Lazer Ship: 1-804-414-2590
UPS: 706-253-5877
Local Jasper UPS: 706-253-4238
USPS Customer Service: 1-800-275-8777 (1-800-ASKUSPS)
Jasper Post Office: 706-253-4300
Michael Jordan is postmaster
Amanda Comacho is the acting Postmaster through January.

Additional info: Package Porch at 706-268-2067.

The post Tips on Managing Package Porch Deliveries Over Christmas and New Year’s Holidays appeared first on Inside the Gates.